Transportation Policy: Regardless of your location, we strive to provide top-level responsiveness to our global customers every day.
Sea Freight:
- Worldwide free delivery.
- Shipping logistics providers: Matson, TNT.
- Estimated delivery time is 5-7 weeks from the order date (excluding weekends).
Air Freight:
- Contact us for pricing as it varies with different sizes.
- Shipping logistics providers: UPS、DHL.
- Estimated delivery time is 3-4 weeks from the order date (excluding weekends).
Note:
1. Before payment, please ensure the correct delivery address on your order. Buyers are responsible for transportation losses due to address errors.
2. In cases of weather, disasters, or force majeure, transportation times may be delayed.
3. We take reasonable precautions to prevent product damage. If items are damaged during transport, contact us at rochesart@outlook.com within 3 working days of receiving the goods.
Order Tracking:
After successfully placing an order, you'll receive an order confirmation email. Once the goods are shipped, you'll receive a shipping confirmation email with your order number, carrier information, order date and time, order status, and package tracking number. You can track your items 24/7 on the carrier's official website.
International shipping may involve customs duties. All international customers are responsible for their country's customs rates. For more information, we recommend contacting local customs.